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We believe every patient should have coverage that includes the face-to-face relationship with their pharmacist & all medications should be safely handled with care.

 Express Scripts Protest | Media Information

EVENT DETAILS

Date: Friday, May 17, 2024

Time: 9:00 AM - 1:00 PM

Location: Public Sidewalk in front of Express Scripts Headquarters

 

Why Protest Express Scripts

Why We’re Protesting

Express Scripts is one of the “Big 3” pharmacy benefit managers or PBMs who together processed 80% of U.S. prescription drug claims in 2023, Express Scripts’ business practices prioritize profits over patients, presenting a clear and present danger to patients; plan payers (including taxpayers); and medical and pharmacy providers.

We’re calling for the end of: 

  • Intentionally Limiting Patient Choice: Designing benefits plans that require patients to use only PBM-owned/affiliated pharmacies and/or financially penalizing or threatening to withdraw coverage when patients use the pharmacy of their choice. Mandating mail order or the use of PBM-owned specialty pharmacies. Express Scripts' mail order pharmacy, cautioned by the Better Business Bureau (BBB), has faced complaints about delays, wrong shipments, refund issues, and poor service.

  • Disregard for Safety: Intervening in the patient’s treatment plan by requiring “fail first” protocols; engaging in non-medical switching; exposing patients to unnecessary risk through mail order pharmacy when drugs are rendered ineffective by improper shipping and/or temperature controls - with little to no recourse when issues arise; drastically cutting reimbursements for medication already dispensed and therapeutic counseling provided, leading to overwhelm as pharmacies are forced to cut staff while processing prescriptions and providing care for an ever-increasing number of patients. 

  • Obvious Anticompetitive Behavior That Suppresses the Free Market: As “negotiators”, PBMs shouldn’t own pharmacies (it’s a conflict of interest) and yet Express Scripts is the 3rd largest pharmacy in the U.S. In a drive to make patients dependent on its pharmacies, Express Scripts offers its competitor pharmacies non-negotiable contracts with perpetually changing, unconscionable terms; mandated below-cost reimbursements; and no guarantee of steering the pharmacies’ patients to Express Scripts’ own pharmacies. With Express Scripts, CVS Caremark and UnitedHealth’s OptumRx holding 80% of the covered lives in the U.S., there's no incentive for any of the “Big 3” PBMs to compete. 

On May 17th, we’re making sure Express Scripts and the other “Big 3” know when it comes to being allowed to provide patient care under fair and reasonable contract terms, patients & healthcare providers mean business! Join us in making the voice of patients and healthcare providers heard!

 

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