Last Minute Delays in Delivery of Critical Medicine

To give this story some context, transplant patients must take medications every 12 hours for the rest of their life or risk rejection. Another transplant isn't guaranteed. Timely arrival of medication is critical!

“So I ordered my Envarsus (transplant medications) on 02/07/19 with a promised delivery date of 02/13/19. Why did I get a call today at 5pm from Briova saying that the delivery date was changed to 02/14/19? I don’t have enough meds to hold me over until the 14th! Who changes the date a day before delivery? I’m tired of UHC forcing me to deal with this. I’m a sick person and I’m grieving my mother’s death." - Brittany, a heart transplant recipient from Florida, 2019.